Aug 24 2005
Customer Service?
So I’ve been using RegisterFly for several years, and other than their site frequently being slow, and not well organized, I’ve been fairly pleased. It’s cheap and I get what I need. I’ve been tempted a couple of times to switch to GoDaddy, usually after a poor customer service interaction with them. At the times that I checked, they wanted way too much for their whois identity blocking service (only costs a buck a year at RegisterFly).
But RegisterFly keeps sending me all these damn marketing emails. They are way too frequent, and don’t add any value other than pushing spam-ads my way. They are abusing their relationship with me. Earlier tonight I spent half an hour looking for a place on their web site to turn off promotional email – no such luck. The I called the toll free 24/7 support line, and was disconnected after listening to more promotional material on the phone while holding for 20 minutes. OK, so now I decide to use their “Rapid Response Support” web form, which claims “1-2 Hour Responses”. Think I believe them at this point?
So I fill out the form, and get this confirmation screen. Note the radio button promising 1-2 hour response, and the message above promising 2-4 hour response? It’s like they are trying to drive me away!
Hmmm…. while writing this I just got another “RegisterSpam” telling me about an increase in hosting disk space. There is an unsubscribe link at the bottom of the page. I used it. Let’s see what happens NEXT. I don’t think they really want me as a customer. You wouldn’t do this to someone you cared about, right?
UPDATE: Got my response, took 5 and a half hours.